📄 XL plate Software problem

XL plate Software problem

Problem

The XL pressure mat is visible in the Windows Device Manager (see 📄 XL plate not recognized) but does not appear in the shooIQ Pro Device Selector:


Check

  1. ​Check if the USB port power saving option is disabled

  2. Check the general Windows Power Level

  3. Temporary disable Anti-Virus Software.

  4. The used account needs the GO license in order to see the XL mat in the software.


💡

The shooIQ Pro software should be restarted after you have checked the above Windows settings. Then open up the shooIQ Pros Device Manager in Dynamics to see if the XL pressure mat is detected by the software.